5 Easy Steps: How to Get a QR Code from Shein to Return

Shein is a popular online retailer that offers a wide variety of affordable clothing and accessories.

If you’re not happy with your purchase, you can return it within 30 days for a full refund. To return an item, you’ll need to generate a QR code from the Shein website. This QR code will be scanned at the post office when you return the package. In this article, we’ll show you how to get a QR code from Shein to return an item.

To get a QR code from Shein, you’ll need to first create an account on the website.

Once you’ve created an account, you can sign in and go to the "My Orders" page. Find the order that contains the item you want to return and click on the "Return Item" button. On the next page, select the item you want to return and the reason for your return. You’ll then need to enter your contact information and shipping address. Once you’ve entered all of the required information, click on the "Generate QR Code" button. A QR code will be generated and displayed on the screen. You can then print out the QR code or save it to your phone.

Finding the QR Code on Shein

To locate the QR code on the Shein website, follow these steps:

Log in to your Shein account.
Click on the “Orders” tab from the navigation menu.
Select the order for which you want to return the item.
On the order details page, scroll down to the “Return” section.
Click on the “QR Code” button.

Retrieving and Using the QR Code

Once you click on the QR code button, a pop-up window will appear displaying the QR code. You can either scan the QR code using a QR code reader app on your smartphone or manually enter the QR code into the return label.

Scanning the QR Code

To scan the QR code using a smartphone app:

Open the QR code reader app on your smartphone.
Point the camera at the QR code on your screen.
The app will automatically scan the QR code and provide you with a link to the return label.

Manually Entering the QR Code

If you do not have a QR code reader app or prefer to manually enter the QR code, you can follow these steps:

Click on the “Copy QR Code” button next to the QR code image.
Open the return label in a separate window or tab.
Paste the QR code into the designated field on the return label.

Return Methods	QR Code Usage
Return via Mail	Paste the QR code into the return label provided by Shein.
Return via Shein Return Counter	Show the QR code on your smartphone or the printed return label to the Shein staff at the return counter.

Packing and Shipping the Return

Once you have completed the return form and created a return label, it is time to pack and ship your return. Here are the steps to follow:

1. Gather Your Items

Make sure you have all of the items you want to return, including the original packaging if possible. This will help to ensure that your return is processed quickly and efficiently.

2. Pack Your Items Securely

Place your items in the original packaging or in a sturdy box. Make sure to wrap fragile items in bubble wrap or tissue paper to protect them from damage during shipping.

3. Seal the Box

Securely tape the box closed using strong packing tape. Make sure all seams are sealed to prevent the box from opening during transit.

4. Attach the Return Label

Affix the return label to the outside of the box in a conspicuous location. Make sure the label is facing up and is not obstructed by any tape or packaging materials.

5. Ship Your Return

Take your package to the nearest post office or shipping carrier and send it using the method specified on your return label. You may be required to pay a shipping fee, depending on the return policy.

Return Shipping Options	Shipping Costs
USPS First-Class Mail	$0.55 – $7.35
USPS Priority Mail	$6.95 – $22.95
USPS Express Mail	$18.70 – $34.95

Keep your tracking number for your records and track your return online to ensure that it is delivered to the correct address.

Tracking the Status of Your Return

Once you have initiated a return with SHEIN and received a QR code, you can track the status of your return by following these steps:

Access the SHEIN Tracking Portal: Visit the SHEIN website and navigate to the "Return Status" page.
Enter Your QR Code: Enter the unique QR code you received on your return label into the designated field.
Get Instant Updates: The tracking portal will display the current status of your return, including its location and estimated delivery timeline.
Notification Options: Choose to receive email or SMS notifications when your return is received and processed.
Monitor Return Details: Track the progress of your return as it travels through the return process.
Detailed Return Statuses: The tracking portal provides detailed statuses for each stage of your return:
- Return Initiated: Return request submitted and QR code generated.
- Return Label Generated: Return label available for download and printing.
- Return Item Received: Package has been received at the return facility.
- Return Processed: Item has been inspected and refund or exchange initiated.
- Refund Processed: Refund has been issued to your original payment method.
- Exchange Sent: Replacement item has been shipped to your address.

Resolving Return Issues

If you encounter any issues when returning an item, you can reach out to SHEIN’s customer service for assistance.

Communication Options

Method	Contact Information
Email	service@shein.com
Live Chat	Available on the SHEIN website and app
Phone	US: 1-800-934-7434 UK: 0330 027 7555 Canada: 1-800-430-9163 Other Countries: Check the SHEIN website for country-specific numbers

When contacting customer service, provide clear details about your return request, including the order number, item description, and reason for return. A customer service representative will assist you in resolving the issue and provide you with any necessary instructions.

How to Get a QR Code from Shein to Return

1. Check the Return Policy

Review Shein’s return policy to ensure your item qualifies for a return. The policy outlines eligibility criteria and applicable timelines.

2. Create a Return Request

Log into your Shein account and navigate to the “Order History” page. Select the order containing the item you wish to return and click “Return Items.” Follow the prompts to provide a reason for the return.

3. Generate a QR Code

Once you have submitted your return request, a QR code will be generated. This code contains information about your return, including the item details, return address, and tracking information.

4. Print the Return Label

Print the return label provided by Shein. The label will include the QR code and other necessary information. Attach the label securely to the outside of the return package.

5. Package the Item

Place the item you wish to return inside the package and seal it securely. Ensure that the item is protected from damage during transit.

6. Drop Off Your Package

Take your return package to the nearest participating drop-off location. Present the QR code to the staff member and they will assist you with completing the return process.

7. Track Your Return

Once your package has been processed, you will receive a tracking number. You can use this number to track the status of your return online.

8. Tips for Smoother Returns

To ensure a seamless return experience, follow these tips:

Tip
– Contact Shein’s customer support if you have any questions or require assistance.
– Ensure that the return label is affixed correctly and the QR code is clearly visible.
– Keep a copy of your return tracking number for reference.
– Allow sufficient time for the return to be processed and credited to your account.
– Be patient and follow Shein’s instructions carefully to avoid any delays or complications.
– Consider using a reputable shipping carrier to ensure safe and timely delivery of your return package.
– Pack your return items securely to prevent damage during transit.
– If you experience any issues during the return process, do not hesitate to contact Shein’s customer support for assistance.
– By following these tips, you can ensure a smooth and efficient return experience with Shein.

Shein’s Return Policy

Shein offers a 30-day return policy for most items, with some exceptions. To initiate a return, you need to create a return request on the Shein website or app. You can print a pre-paid return label or drop off your return at a designated Shein drop-off point. Items must be in their original condition, with tags attached, to be eligible for a return.

**Exceptions to the return policy:**

Items marked as “Final Sale”
Undergarments
Swimwear
Jewelry
Accessories

FAQs

How do I get a QR code from Shein to return an item?

To get a QR code from Shein to return an item, you need to follow these steps:

Create a return request on the Shein website or app.
Select the items you want to return and the reason for the return.
Enter your contact information and print the pre-paid return label.
Attach the label to your return package and drop it off at a designated Shein drop-off point.

How long does it take to process a return?

Shein typically processes returns within 7-14 business days of receiving the package.

What is Shein’s exchange policy?

Shein does not offer an exchange policy. If you want to receive a different size or color, you need to place a new order and return the original item.

Can I return an item without a QR code?

No, you cannot return an item without a QR code. The QR code is necessary for Shein to track your return and process your refund.

What items cannot be returned?

The following items cannot be returned to Shein:

Item Type	Reason
Undergarments	Hygiene reasons
Swimwear	Hygiene reasons
Jewelry	Non-returnable items
Accessories	Non-returnable items

Can I return items purchased on sale?

Yes, you can return items purchased on sale as long as they meet the other return policy requirements.

What is Shein’s return address?

Shein’s return address is:
Shein Returns
18501 E Rowland St.
City of Industry, CA 91748

How to Get a QR Code from SHEIN to Return

If you need to return an item from SHEIN, you’ll need to obtain a QR code. This code can be used to track your return and ensure that it is processed correctly. Here are the steps on how to get a QR code from SHEIN:

Go to the SHEIN website or app and log in to your account.
Select the “Orders” tab.
Find the order containing the item you want to return and click on “Return Item(s)”.
Select the item(s) you want to return and indicate the reason for the return.
Click on the “Submit Return Request” button.
A QR code will be generated and displayed on the screen. You can either print the QR code or save it to your phone.

Once you have the QR code, you can take it to your local SHEIN return location. The staff at the return location will scan the QR code and process your return.