Have you ever wondered how to see comments on Facebook ads? After all, it can be helpful to get customer feedback and gauge their level of interest in your products or services. Although, Facebook doesn’t make it easy to view comments on ads. Let’s dive into a step-by-step guide to help you access and understand these valuable insights.
To begin, you’ll need to be an admin for the Facebook page that ran the ad. Once you’ve confirmed this, go to your Ads Manager account. Click on the “Ads” tab, and then select the campaign, ad set, or ad that you want to view comments for. Once you’ve selected the desired ad, click on the “Comments” tab.
Here, you’ll see a list of all the comments that have been made on the ad. You can also filter the comments by type, such as positive, negative, or unanswered.
Now that you have access to the comments, you can read them and respond accordingly, If you see a positive comment, consider engaging with the commenter by giving them a ‘like’ or writing a short and personalized response. Responding to positive comments shows that you value customer feedback. On the other hand, if you come across a negative comment, stay calm and professional in your response. Address the concerns raised by the commenter and offer a solution if possible.
Responding to Comments on Ads
Comments on ads provide valuable feedback and can help you refine your marketing strategies. Here’s how to respond to them effectively:
1. Prioritize Positive Comments
Acknowledge and thank users for positive feedback. Respond promptly and express appreciation for their support.
2. Address Negative Comments Politely
Respond calmly and avoid being defensive. Address the concerns directly and provide helpful information or resolve issues professionally.
3. Use Natural Language
Avoid using canned or robotic language. Respond in a genuine and conversational tone that matches the tone of the comment.
4. Provide Value
In your responses, offer additional information, support, or resources that can benefit the commenter and enhance their overall experience.
5. Monitor Comments Regularly
Set up notifications or use a tool to monitor comments in real-time. Respond promptly to avoid comments going unanswered.
6. Use Public and Private Responses
Respond to positive comments publicly to build social proof. Address negative comments privately to handle sensitive issues discreetly.
7. Enhance Response Time and Personalization
Consider using automated tools to respond to common questions or provide instant support. Personalize responses with the commenter’s name or refer to their specific concerns to create a more engaging experience.
How To See Comments On Facebook Ads
To see the comments on a Facebook ad, you can either click on the “Comments” link below the ad, or you can hover over the ad and click on the “View Comments” link that appears. If you are not logged into Facebook, you will be prompted to log in before you can view the comments.
Once you are logged in, you will be able to see all of the comments that have been made on the ad. You can also leave a comment of your own by clicking on the “Comment” button below the ad.
If you are the advertiser, you will be able to see all of the comments on your ad, even if they are negative. You can also respond to comments by clicking on the “Reply” link below the comment.
