Navigating through Facebook on a mobile device can be a breeze, but finding reviews can sometimes prove to be a bit of a challenge. Unlike the desktop version, where reviews are conveniently displayed on the left-hand side of a business page, the mobile app doesn’t offer such a straightforward approach. However, with a few simple steps, you can easily access reviews and gain valuable insights into businesses you’re interested in.
To begin, locate the business page you’re interested in by searching for it or scrolling through your feed. Once on the page, tap the “More” button, which is usually located beneath the business’s cover photo. From the drop-down menu that appears, select “Reviews.” This will take you to a new page that displays all of the reviews that have been left for the business. You can filter the reviews by rating, date, or language to narrow down your search.
In addition to viewing reviews, you can also leave your own feedback by tapping the “Write a Review” button. This will open a new window where you can enter your review and rate the business on a scale of 1 to 5 stars. Once you’re satisfied with your review, tap the “Post” button to share it with others. By leaving reviews, you can help other users make informed decisions about businesses they’re considering and contribute to a more vibrant and informative online community.
Accessing the Reviews Section on Facebook Mobile
Navigating to the reviews section on Facebook mobile is a straightforward process. By following these simple steps, you can easily access and view the reviews left by customers or friends for a particular business or page:
- Open the Facebook App: Begin by launching the Facebook application on your mobile device.
- Search for the Business or Page: Utilize the search bar at the top of the screen to locate the business or page you’re interested in. Alternatively, you can directly navigate to the page by typing its name or URL into the search field.
- Tap the Reviews Tab: Once you’ve located the business or page, tap on the “Reviews” tab situated beneath the profile or cover photo. This will display all the reviews associated with that particular entity.
Viewing Reviews for Your Own Page
To view reviews for your own Facebook page:
1. Open the Facebook app on your mobile device.
2. Tap on the menu icon in the bottom right corner of the screen.
3. Scroll down and tap on ‘Pages’.
4. Select the page you want to view reviews for.
5. Tap on the ‘Reviews’ tab at the top of the page.
Here you will see a list of all the reviews that have been left for your page. You can filter the reviews by star rating, date, or language.
You can also respond to reviews by tapping on the ‘Reply’ button below the review.
Reading Reviews for Other Businesses
To view reviews for another business on Facebook Mobile, follow these steps:
1. Open the Facebook app and search for the business you’re interested in.
2. Tap on the business’s page.
3. Scroll down and tap on the “Reviews” tab.
You can filter the reviews by rating, date, or language. You can also sort the reviews by relevance or helpfulness. To leave a review for a business, you must be logged in to your Facebook account.
When you leave a review, you can rate the business on a scale of 1 to 5 stars. You can also write a review text and add photos or videos. Reviews are public, so other Facebook users can see them. Reviews can be either positive or negative. Your review can help prospective customers learn more about the business and make an informed decision about whether or not to use their services.
Businesses can respond to reviews left by customers. When a business responds to a review, it shows that they are engaged with their customers and value their feedback. Businesses can also use their response to correct any inaccurate information in the review or to apologize for any negative experiences.
Filtering and Sorting Reviews
Search Reviews
To filter reviews by keywords, tap the search bar at the top of the Reviews tab and enter your search term. You can filter reviews by review content, review title, or reviewer name.
Filter by Rating
To filter reviews by rating, tap the “Rating” tab on the Reviews page. You will see a list of reviews sorted by their rating, with the highest-rated reviews at the top. You can also filter reviews by rating range by tapping the “Filter” tab and selecting a specific rating range.
Filter by Time
To filter reviews by time, tap the “Time” tab on the Reviews page. You will see a list of reviews sorted by their date of publication with the most recent reviews at the top
Filter by Language
To filter reviews by language, tap the “Language” tab on the Reviews page. You will see a list of reviews sorted by their language with reviews that user your current mobile device language at the top.
How to See Reviews on Facebook Mobile
To access reviews on Facebook mobile:
- Open the Facebook app.
- Select the Page for which you wish to view reviews.
- Tap on the “Reviews” tab located below the page’s cover photo.
- You will now see a list of all reviews for the Page.
Responding to Reviews Professionally
Responding to reviews on Facebook mobile helps businesses build relationships with customers and demonstrate their commitment to providing a positive experience. Here are some guidelines for responding professionally:
- Be timely. Respond to reviews within 24 to 48 hours to show that you value customer feedback.
- Be personal. Address the reviewer by name and thank them for their feedback, even if it’s negative.
- Be professional. Avoid getting defensive or confrontational, even if you disagree with the reviewer’s opinion.
- Be helpful. If the review is negative, offer to resolve the issue or provide additional information.
- Use the following response template:
Situation Response Positive review “Thank you so much for your kind words, [Reviewer’s name]! We’re delighted to hear that you had a positive experience with [Business name].” Negative review “Hi [Reviewer’s name], thank you for your feedback. We’re sorry to hear that you had a negative experience with [Business name]. We would like to apologize for any inconvenience this may have caused and would appreciate the opportunity to address your concerns directly. Please contact us at [email or phone number] so we can help resolve this issue.”
View Reviews on Facebook Mobile
Step 1: Access Your Page
Open the Facebook app and tap on the “Pages” icon at the bottom of the screen. Select your business page.
Step 2: Locate the Reviews Section
On your page, tap on the “Reviews” tab located under the page’s cover photo.
Step 3: Filter Reviews
Use the filters above the review list to narrow down your view. You can filter by rating, date, and more.
Reporting Inappropriate or False Reviews
If you encounter a review that violates Facebook’s Community Standards or is false or misleading, you can report it for review.
Step 4: Report a Review
Tap on the three dots next to the review and select “Report Review.” Choose the appropriate reporting reason from the options provided.
Step 5: Provide Feedback
In the “Additional Feedback” field, provide details about why you believe the review should be removed. If possible, include screenshots or links as evidence.
Step 6: Submit Report
Tap on the “Submit Report” button. Facebook will review your report and take appropriate action, such as removing the review or contacting the reviewer for verification.
Using Reviews to Improve Your Business
1. Monitor Reviews Regularly
Check your Facebook reviews frequently to track feedback and identify areas for improvement.
2. Respond Promptly and Professionally
Respond to both positive and negative reviews within 24 hours. Be polite and address the concerns raised.
3. Use Reviews as Market Research
Analyze reviews to understand customer needs, preferences, and pain points.
4. Showcase Positive Reviews
Highlight great reviews on your website, social media, and marketing materials to build credibility.
5. Use Reviews to Identify Areas for Improvement
Negative reviews can provide valuable insights into aspects of your business that need attention.
6. Encourage Customers to Leave Reviews
Send out review requests via email, SMS, or social media after customers make a purchase or receive service.
7. Track Your Review Performance
Use Facebook’s Business Manager or third-party tools to monitor your review performance and track progress over time.
| Metric | Description |
|---|---|
| Average Star Rating | Overall customer satisfaction level |
| Review Volume | Number of reviews received |
| Response Time | Average time it takes to respond to reviews |
Monitoring Reviews Regularly for Reputation Management
To effectively manage your online reputation, it’s essential to monitor reviews regularly. Here’s how you can do it on Facebook Mobile:
1. Access the Reviews Tab
Open the Facebook app and navigate to your business page. Tap on the “Reviews” tab located on the left-hand side menu.
2. Sort and Filter Reviews
Use the sort and filter options to refine your search. You can sort reviews by date, relevance, or rating, and filter them by positive or negative.
3. Respond Promptly
Respond to reviews in a timely manner, addressing any concerns or thanking reviewers for positive feedback. This shows that you value customer feedback and are committed to providing a great experience.
4. Track Sentiment
Use a tool or manual review to track the overall sentiment of reviews. This helps you identify areas for improvement and make necessary changes.
5. Set Up Review Notifications
Enable review notifications so that you receive alerts when a new review is posted. This allows you to respond quickly and efficiently.
6. Use a Review Monitoring Tool
Consider using a review monitoring tool to automate the process and get real-time insights into your reviews.
7. Encourage Customer Reviews
Ask satisfied customers to leave reviews to build a positive online reputation. Use social media, email campaigns, or in-store reminders to encourage feedback.
8. Address Negative Reviews Strategically
Respond to negative reviews with empathy and professionalism. Apologize for any inconvenience caused, offer a solution or compensation, and show that you’re taking the feedback seriously. Follow up with the customer to ensure their concerns have been resolved.
| Reason for Negative Reviews | Response Strategy |
|---|---|
| Poor product or service quality | Acknowledge the issue, apologize, and offer a refund or exchange. |
| Unresponsive customer service | Emphasize the importance of customer service, apologize for the delay, and provide a clear resolution. |
| Misunderstanding or false claims | Politely correct the information, providing evidence if necessary, and request the reviewer to update their review. |
Getting Feedback from Customers through Reviews
Reviews provide invaluable insights into customer experiences and preferences. Here’s how you can access and engage with reviews on Facebook Mobile:
1. Navigate to Your Business Page
Open the Facebook app and tap on the “Menu” icon located at the bottom of the screen. Select “Pages” and choose your business page.
2. Click on “Reviews”
From your business page, tap on the “Reviews” tab located on the left-hand navigation bar.
3. Read and Respond to Reviews
This section displays a list of all reviews left by customers. Read through them and respond appropriately to both positive and negative feedback.
4. Filter Reviews
Use the filter options at the top of the screen to narrow down reviews by rating, date, or keyword.
5. Manage Reviews
You can hide or delete reviews that are abusive, spam, or violate Facebook’s community standards. Tap on the three dots next to a review to access these options.
6. Encourage Customers to Leave Reviews
Request feedback from satisfied customers by sharing a link to your business page or using Facebook’s review request feature.
7. Respond Promptly
It’s crucial to respond to reviews quickly and professionally. Address concerns and acknowledge positive feedback to build trust with your audience.
8. Use Reviews for Marketing
Showcase positive reviews on your website, social media, or other marketing materials to demonstrate customer satisfaction and credibility.
9. Analyze Review Data
Monitor the reviews you receive to identify trends, areas for improvement, and customer pain points. Use this data to inform your business decisions and enhance the customer experience.
| Review Status | Action |
|---|---|
| Positive | Acknowledge and thank the customer |
| Negative | Address the issue, apologize, and offer a solution |
| Abusive | Hide or delete the review |
Building Customer Relationships through Reviews
Reviews are an essential part of any business’s online presence. They provide potential customers with valuable insights into your products or services, and they can help you build trust and credibility. Responding to reviews, both positive and negative, shows potential customers that you’re engaged with your customers and that you’re committed to providing a positive experience.
How to See Reviews on Facebook Mobile
To see reviews on Facebook mobile, open the Facebook app and go to your business page. Tap on the “Reviews” tab. You will see a list of all the reviews that have been left for your business. You can filter the reviews by star rating, date, or language.
Responding to Reviews
When you respond to a review, it’s important to be polite and professional. Thank the customer for leaving a review, and address any concerns or issues that they raised.
Positive Reviews
When you receive a positive review, take the time to thank the customer for their feedback. You can also use positive reviews to promote your business on social media or your website.
Negative Reviews
When you receive a negative review, it’s important to address the customer’s concerns in a timely manner. Apologize for any inconvenience or dissatisfaction, and explain what steps you will take to resolve the issue. It’s also important to avoid getting defensive or argumentative with the customer.
Using Reviews to Improve Your Business
Reviews can be a valuable source of feedback for your business. Use customer feedback to improve your products or services, and to identify areas where you can provide better customer service.
10 Tips for Building Customer Relationships through Reviews
| Tip | Description |
|---|---|
| Respond to all reviews, both positive and negative. | This shows that you’re engaged with your customers and that you’re committed to providing a positive experience. |
| Be polite and professional in your responses. | This will help to build trust and credibility with your customers. |
| Thank customers for leaving a review. | This shows that you appreciate their feedback. |
| Address any concerns or issues that customers raise in their reviews. | This shows that you’re committed to resolving any problems that your customers may have. |
| Use positive reviews to promote your business on social media or your website. | This can help to attract new customers. |
| Use customer feedback to improve your products or services. | This can help you to provide a better experience for your customers. |
| Identify areas where you can provide better customer service. | This can help you to build stronger relationships with your customers. |
| Use reviews to build trust and credibility with potential customers. | This can help you to attract new customers and grow your business. |
| Monitor your reviews regularly. | This will help you to identify any trends or issues that you need to be aware of. |
| Use a review management tool to help you track and respond to reviews. | This can save you time and help you to stay organized. |
How to See Reviews on Facebook Mobile
To see reviews on Facebook mobile, follow these steps:
- Open the Facebook app on your phone.
- Go to the page of the business you want to see reviews for.
- Tap the “Reviews” tab.
- You will see a list of reviews for the business.
You can also use the search bar to search for reviews for a specific business.
People Also Ask About How to See Reviews on Facebook Mobile
How do I write a review on Facebook mobile?
To write a review on Facebook mobile, follow these steps:
- Open the Facebook app on your phone.
- Go to the page of the business you want to write a review for.
- Tap the “Write a Review” button.
- Write your review and tap the “Post” button.
How do I edit or delete a review on Facebook mobile?
To edit or delete a review on Facebook mobile, follow these steps:
- Open the Facebook app on your phone.
- Go to the page of the business you want to edit or delete a review for.
- Tap the “Reviews” tab.
- Find the review you want to edit or delete.
- Tap the three dots next to the review.
- Select “Edit” or “Delete” from the menu.
How do I report a review on Facebook mobile?
To report a review on Facebook mobile, follow these steps:
- Open the Facebook app on your phone.
- Go to the page of the business you want to report a review for.
- Tap the “Reviews” tab.
- Find the review you want to report.
- Tap the three dots next to the review.
- Select “Report” from the menu.
