Are you experiencing the dreaded “Demo Mode” on your Starkey Thrive hearing aids and feeling lost? Don’t worry, you’re not alone. This frustrating mode can disrupt your listening experience, but fret no more. In this comprehensive guide, we’ll delve into the simple steps you can take to effortlessly exit Demo Mode and restore your hearing aids to optimal functionality.
Before we dive into the specific steps, it’s essential to understand why your hearing aids might have entered Demo Mode. This mode is typically activated during the fitting process by your hearing healthcare professional to showcase the device’s capabilities. However, if you’ve used the devices for an extended period, you may encounter this mode unintentionally. Now, let’s proceed with the steps to help you navigate out of Demo Mode and regain control of your hearing experience.
To begin, ensure your hearing aids are powered off. Next, simultaneously press and hold both the volume up and down buttons for approximately five to seven seconds. You should observe an audible beep, indicating that the devices have successfully exited Demo Mode. If you encounter any difficulties during this process, don’t hesitate to reach out to your hearing healthcare professional for assistance. With these simple steps, you can confidently say goodbye to Demo Mode and hello to a seamless listening experience with your Starkey Thrive hearing aids.
Verifying Hearing Aid Serial Number
Obtaining your hearing aid’s serial number is a crucial step in exiting demo mode. Here’s a detailed guide on how to locate and verify it:
Inspecting the Hearing Aid
- Examine the hearing aid body: Check the back or bottom of the device for a small sticker or embossed numbers.
- Check the battery compartment: Open the battery compartment and look for a label or printed numbers inside.
- Consult the user manual: Refer to the instruction manual that came with your hearing aids. It should contain the serial number.
Contacting Customer Support
If you cannot find the serial number using the above methods, contact the manufacturer’s customer support. Provide them with the following information:
- Device model
- Date of purchase
- Name of the retailer where you bought it
They will assist you in obtaining the serial number for your hearing aid.
Serial Number Format
Hearing aid serial numbers typically consist of a combination of letters and numbers. The format may vary depending on the manufacturer, but they usually include:
- Model identifier (e.g., THX123)
- Production date (e.g., 202304)
- Unique identifier (e.g., AB123456)
| Component | Description |
|---|---|
| Model Identifier | Identifies the type of hearing aid. |
| Production Date | Indicates the year and month of manufacture. |
| Unique Identifier | Assigns a unique code to each hearing aid. |
Connecting Hearing Aids to the Thrive App
To connect your hearing aids to the Thrive app, follow these steps:
- Download the Thrive app from the App Store or Google Play.
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Enable Bluetooth on Your Phone
Enable Bluetooth on your phone by going to Settings > Bluetooth and turning on the switch. Ensure that your hearing aids are turned on and within range of your phone.
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Put Your Hearing Aids into Pairing Mode
The pairing process differs between hearing aid models. Consult your hearing aid’s user manual for specific instructions on how to put them into pairing mode. Typically, you can do this by holding down a button or opening and closing the battery door.
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Open the Thrive App and Pair Your Hearing Aids
Open the Thrive app and tap on the “Pair” button. The app will search for available hearing aids and display them in a list. Select your hearing aids from the list and tap “Pair.”
Once your hearing aids are paired, they will appear in the “My Hearing Aids” section of the app.
Entering the Programming Mode
To enter the programming mode for Starkey Thrive hearing aids, follow these steps:
- Turn off your hearing aids.
- Press and hold the volume down button on both hearing aids simultaneously for 7 seconds.
- Release the buttons when the hearing aids beep and the indicator lights flash red.
Navigating the Programming Menu
Once you are in the programming mode, you can navigate the menu using the volume up and down buttons:
| Button | Action |
|---|---|
| Volume up | Move up one menu item |
| Volume down | Move down one menu item |
Exiting the Programming Mode
To exit the programming mode:
- Press and hold the volume up and down buttons on both hearing aids simultaneously for 3 seconds.
- The hearing aids will beep and the indicator lights will flash green to indicate that you have exited the programming mode.
Navigating the Programming Menu
To navigate through the programming menu on your Starkey Thrive hearing aids, follow these steps:
1. Access the Programming Menu: Press and hold the volume down button on both hearing aids simultaneously until you hear a beep and the LED lights flash blue.
2. Navigate Using Buttons: Use the volume up and down buttons to scroll through the menu options. Each option will be announced verbally.
3. Select Options: To select an option, press the program button on either hearing aid. The LED lights will flash green to confirm your selection.
4. Adjust Settings: Once you have selected an option, use the volume up and down buttons to adjust the settings. You will hear the changes being announced verbally as you adjust them. Here’s a detailed breakdown of how to adjust settings:
a. Volume: Press and hold either volume button to adjust the overall volume.
b. Bass and Treble: Press the volume up and down buttons together to access the bass and treble settings. Then, use the volume buttons to adjust each setting separately.
c. Directionality: Press the volume down and program buttons together to switch between omnidirectional and directional microphone modes.
d. Noise Reduction: Press the program button three times to access the noise reduction settings. Then, use the volume buttons to adjust the level of noise reduction.
| Option | Button Combination |
|---|---|
| Volume | Press and hold either volume button |
| Bass and Treble | Press volume up and down buttons together |
| Directionality | Press volume down and program buttons together |
| Noise Reduction | Press program button three times |
Deactivating Demo Mode
Starkey Thrive hearing aids offer a premium hearing experience, but they may come with a pre-activated demo mode that limits certain functionalities. To enjoy the full potential of your Thrive hearing aids, it’s essential to deactivate demo mode.
Steps to Deactivate Demo Mode:
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Power on the Hearing Aids: Insert the batteries or connect the hearing aids to their charger to turn them on.
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Connect to the Thrive Hearing App: Download the Thrive Hearing app on your smartphone and connect it to your hearing aids via Bluetooth.
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Access the Settings Menu: Tap the "Settings" icon in the Thrive app to open the settings menu.
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Locate the Demo Mode Option: Scroll down the settings list and find the "Demo Mode" option.
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Deactivate Demo Mode: Tap on "Demo Mode" and toggle it to the "Off" position. The hearing aids will now be taken out of demo mode and ready for your use.
| Demo Mode Feature | Status in Demo Mode | Status After Deactivation |
|---|---|---|
| Speech Recognition | Disabled | Enabled |
| Volume Adjustment | Limited | Full Range |
| Environmental Controls | Missing | Available |
Once demo mode is deactivated, you can fully customize your hearing aids’ settings, including speech clarity enhancement, volume adjustment, and environmental controls. This will provide you with an optimal hearing experience tailored to your individual needs.
Confirming Deactivation
To ensure a successful deactivation of demo mode, it’s imperative to confirm that the process has been completed. Follow these steps for verification:
1. **Access the Device Settings:** Navigate to the device’s settings menu, typically located in the “My Device” section of the Hearing Control app.
2. **Select the Demo Mode Option:** Within the settings, locate the option for “Demo Mode.” This option may be labeled differently depending on the device model.
3. **Verify Deactivation:** Open the “Demo Mode” option and check if it is set to “Deactivated.” If the mode is not deactivated, follow the instructions in the next step.
4. **Reactivate and Deactivate:** If demo mode is not deactivated, reactivate it by turning it on and then off again. This action may trigger the deactivation process.
5. **Check the Hearing Aid:** After deactivating demo mode, turn off the hearing aid and then turn it back on. The hearing aid should now be in normal listening mode.
6. **Troubleshooting:** If you encounter any issues or the hearing aid remains in demo mode, contact a licensed hearing healthcare professional or reach out to Starkey’s customer support for assistance. They will be able to provide additional troubleshooting guidance or assist with remote deactivation.
Troubleshooting Common Issues
If Starkey Thrive is stuck in demo mode, there are a few potential issues that could be causing the problem. Here are some common issues and troubleshooting steps to guide you:
1. Check the Battery
Confirm that the hearing aids have enough battery power. Replace or recharge the batteries as needed.
2. Verify the Volume
Ensure that the hearing aid volume is set to an audible level. Adjust the volume using the buttons on the hearing aid or through the Thrive app.
3. Clear the Cache
Clearing the cache in the Thrive app may resolve the issue. To do this, go to the Settings menu and choose “Clear Cache.” Restart the app afterward.
4. Reset the Hearing Aids
Resetting the hearing aids to their factory settings can sometimes fix demo mode issues. Consult the user manual or contact a hearing healthcare professional for detailed instructions on how to reset.
5. Uninstall and Reinstall the App
Uninstalling and reinstalling the Thrive app may resolve the problem. Be sure to back up any custom settings before uninstalling.
6. Check for Software Updates
Make sure the Thrive app and hearing aids are running the latest software versions. Check for and install any available updates.
7. Seek Professional Help
If none of the troubleshooting steps resolve the issue, seeking professional assistance from a hearing healthcare professional is recommended. They can diagnose the underlying cause and provide appropriate solutions.
| Troubleshooting Step | Possible Reason |
|---|---|
| Low battery | Unable to power the hearing aids out of demo mode |
| Incorrect volume | Demo mode remains active due to inaudible volume |
| App cache issues | Accumulated data in the app prevents normal functioning |
| Hearing aid settings | Demo mode persists due to incorrect hearing aid configuration |
| App malfunction | Uninstalling and reinstalling the app addresses potential bugs |
| Outdated software | Demo mode may be a result of old or faulty software |
| Hardware issue | Professional inspection is necessary to identify and repair any hardware problems |
How to Get Out of Demo Mode
1. Place the hearing aid in your ear.
2. Press and hold the button on the hearing aid for 5 seconds.
3. Release the button and wait for the hearing aid to turn off.
4. Press and hold the button on the hearing aid again for 5 seconds.
5. Release the button and wait for the hearing aid to turn on.
6. The hearing aid is now out of demo mode.
Additional Tips
If you are still having trouble getting your hearing aid out of demo mode, you can try the following additional tips:
1. Make sure that the hearing aid is fully charged.
2. Try using a different button on the hearing aid.
3. Try resetting the hearing aid.
4. Contact Starkey Hearing Technologies for assistance.
Contacting Starkey Support
If you are unable to resolve the issue on your own, you can contact Starkey Support for assistance. Here’s how:
1. Phone
Call Starkey Support at 1-800-328-8602.
2. Email
Send an email to support@starkey.com.
3. Online Form
Fill out the online support form at https://www.starkey.com/contact-us.
4. Live Chat
Chat with a Starkey representative live on the Starkey website.
5. Social Media
Reach out to Starkey on social media platforms such as Facebook, Twitter, and Instagram.
6. Hearing Clinic
Visit your local Starkey hearing clinic for in-person support.
7. Device Compatibility Check
If your device is not compatible with Starkey Thrive, you will need to use a different app or contact Starkey Support for assistance.
8. Troubleshooting
Try troubleshooting the issue by following the steps in the Starkey Thrive user manual or online help section.
9. Additional Resources
| Resource | Link |
|---|---|
| Starkey Thrive User Manual | https://www.starkey.com/support/manuals |
| Starkey Thrive Help Center | https://help.starkey.com/hc/en-us |
| Starkey Support Contact Information | https://www.starkey.com/support/contact-us |
How to Get Out of Demo Mode in Starkey Thrive
If your Starkey Thrive hearing aids are in demo mode, you will not be able to use them to hear. To get out of demo mode, you will need to follow these steps:
1. Open the Thrive app on your smartphone.
If you do not have the Thrive app, you can download it from the App Store or Google Play.
2. Tap on the “Menu” icon in the top-left corner of the screen.
3. Tap on “Settings.”
4. Tap on “General.”
5. Tap on “Demo Mode.”
6. Toggle the switch to the “Off” position.
7. Tap on “Save.”
8. Your hearing aids will now be out of demo mode.
9. You can now use them to hear.
10. If you are still having trouble getting your hearing aids out of demo mode, you can contact Starkey Hearing Technologies for assistance.
| Contact Information |
|---|
| Phone: 1-800-328-8602 |
| Email: info@starkey.com |
| Website: www.starkey.com |
Starkey Thrive How To Get Out Of Demo Mode
If your Starkey Thrive hearing aids are stuck in demo mode, don’t worry. Getting them out of demo mode is a simple process that can be done in just a few steps. Here’s how to do it:
- **Turn off your hearing aids.**
- **Press and hold the volume down button on both hearing aids for 5 seconds.**
- **Release the buttons when you hear a beep.**
- **Your hearing aids will now be out of demo mode.**
If you’re still having trouble getting your hearing aids out of demo mode, you can contact Starkey customer service for assistance.
People Also Ask
How do I reset my Starkey Thrive hearing aids?
To reset your Starkey Thrive hearing aids, follow these steps:
- Turn off your hearing aids.
- Press and hold the volume up button on both hearing aids for 10 seconds.
- Release the buttons when you hear a beep.
- Your hearing aids will now be reset to their default settings.
How do I change the volume on my Starkey Thrive hearing aids?
To change the volume on your Starkey Thrive hearing aids, use the volume up and down buttons on the hearing aids. You can also adjust the volume using the Thrive app.
